PUBLIC BENEFITS: ELIGIBILITY/ENROLLMENT DELIVERY


The center focuses on health care access, immigrants' access to services, food and nutrition, the state's eligibility and enrollment system, and TANF.

Recent Eligibility/Enrollment Delivery Publications

Testimony: Sustaining Progress Made in Eligibility System Will Require Additional Resources for Caseload Growth, Implementation of Health Care Reform (09/22/2010)

We commend Executive Commissioner Suehs and the Health and Human Services Commission for the significant progress HHSC has made in improving the performance of the eligibility and enrollment system over the last year. This progress is the result of the infusion of 850 additional workers and a set of policy and procedural changes designed to improve worker productivity. However, sustaining these improvements will be impossible unless the Legislature gives HHSC the staffing and other resources its needs to handle growing caseloads and the implementation of national health care reform in 2014. HHSC’s LAR exceptional items related to staff retention and hiring (#6 and #7) outline these essential needs. Without these resources, the performance of the eligibility system will deteriorate, and Texas will lose out on billions of federal funds that are critical to the health and well-being of our state’s residents and economy.

State Auditor to Review SNAP Administration (01/12/2010)

Last month, Texas Health and Human Services Commissioner Tom Suehs asked the Texas State Auditor to review the agency’s Supplemental Nutrition Assistance Program (formerly known as the Food Stamp Program) operations and recommend changes to address the persistent and severe backlogs and delays in application processing, among other performance problems. The audit presents a critical opportunity to investigate the root causes of the problems facing our eligibility system and identify solutions.

This Policy Page outlines the problems, summarizes recent efforts to resolve them, identifies areas for further investigation, and offers potential solutions.

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