PUBLIC BENEFITS: ELIGIBILITY/ENROLLMENT DELIVERY


The center focuses on health care access, immigrants' access to services, food and nutrition, the state's eligibility and enrollment system, and TANF.

Recent Eligibility/Enrollment Delivery Publications

Despite Uncertain Future of New Computer System for Eligibility Determination, HHSC Moves Forward with Plans to Privatize Health and Human Services (12/10/2004)
The Texas Health and Human Services Commission (HHSC) intends to award a multi-billion dollar contract to a private company to develop and run a new model for delivering health and human services.

Capitol Forum on Integrated Eligibility (10/26/2004)
Panelists voice concerns, offer recommendations on role for community-based organizations in the Health and Human Services Commission's proposal to replace local eligibility offices with privatized call centers.

Health and Human Services Reorganization and the Integrated Eligibility Initiative (09/30/2004)
Presentation to Houston One Voice Collaborative.

Comments on the Draft Integrated Eligibility and Enrollment Services Request For Proposal (06/18/2004)
The Center for Public Policy Priorities offers the following comments on the Draft Integrated Eligibility and Enrollment Services Request For Proposal (draft RFP) released on June 8, 2004.

Call Centers' Plan Allows Seven Minutes for Eligibility Determination (06/10/2004)
The integrated eligibility model developed by HHSC allocates seven minutes at the new call centers to verify each application for an array of public benefits. The current face-to-face interview to determine eligibility requires up to an hour and a half.

State Moves Forward with Plan to Use Call Centers to Enroll People in Key Social Services (04/26/2004)
On March 25, HHSC released a report claiming to make the "business case" for moving most eligibility functions for TANF, Food Stamps, and Medicaid to three call centers. Under the current system, most people apply for these benefits at one of 381 local eligibility offices administered and staffed by the Texas Department of Human Services (DHS).

Texas Reaching Only Half of Those Eligible for Food Stamps, Says New National Study (04/21/2004)
Even while state budgets are tight and programs are being cut back to historically low levels, Texas could still take better advantage of federal dollars to serve the hungry and food insecure, says a study released today.

Final Section-by-Section Analysis of HB 2292 (04/1/2004)
Article 1 of HB 2292 provides for the eventual consolidation of all health and human services (HHS) agencies into five agencies, replaces agency boards with advisory councils, consolidates all policy development and rulemaking authority for HHS programs and services with the commissioner of the Health and Human Services Commission (HHSC), and creates a Transition Legislative Oversight Committee to facilitate the consolidation. An analysis of the major provisions in Article 1 follows, with our major concerns noted.

HHSC Report Proposes Using Call Centers to Determine Eligibility for HHS Programs (03/15/2004)
This report recommends a mammoth undertaking that will affect the local services network and economy of hundreds of communities, could affect the jobs of up to 10,000 state employees at DHS involved in eligibility determination, and radically alters customer access and service delivery in these programs.

Flyer: Food Stamp Program Income Eligibility Guidelines (01/1/2004)
Chart gives the income eligibility limits and food stamp benefits according to family size for 10/1/03-09/30/04.

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