Integrated Eligibility/Call Center Update

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Celia Cole /(512) 320-0222 x110

February 7, 2006

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On January 20, the Health and Human Services Commission (HHSC) launched a three-month pilot of a new system for enrolling Texans in public benefits. The pilot is in Travis and Hays Counties and will test a new online application and the use of privately-run call centers to help people apply for Food Stamps, Medicaid, the Children’s Health Insurance Program (CHIP), and Temporary Assistance for Needy Families (TANF cash assistance). If the pilot is successful, the system will be expanded to other areas of the state on a geographic basis beginning in April. This Policy Page provides an overview of the new system, explains how HHS clients will be affected during the rollout, and suggests ways for nonprofit and community-based organizations to make the transition to the new system as smooth as possible for their clients.