HHSC Awards Call Center Contract

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Celia Cole /(512) 320-0222 x110

July 7, 2005

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On June 30, the Health and Human Services Commission announced a 5-year, $899 million contract with Accenture, LLP to revamp and take over operation of the state’s eligibility and enrollment systems for Medicaid, CHIP, Food Stamps, and TANF cash assistance. The contract is the latest development in the state’s plans to move to a more automated system for enrolling people in these benefits and will lead to the use of four call centers and an Internet application, with fewer eligibility staff and local offices. This Policy Page shares what we know so far about these latest developments in the state’s plans to use private call centers to enroll people in public benefits.