HHSC Report Proposes Using Call Centers to Determine Eligibility for HHS Programs

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Celia Cole /(512) 320-0222 x110

March 15, 2004

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This report recommends a mammoth undertaking that will affect the local services network and economy of hundreds of communities, could affect the jobs of up to 10,000 state employees at DHS involved in eligibility determination, and radically alters customer access and service delivery in these programs.