HHSC Report Proposes Using Call Centers to Determine Eligibility for HHS Programs

Share on Facebook    Share on Twitter

Author:
Celia Cole /(512) 320-0222 x110

March 15, 2004

Read Full Article >>  

This report recommends a mammoth undertaking that will affect the local services network and economy of hundreds of communities, could affect the jobs of up to 10,000 state employees at DHS involved in eligibility determination, and radically alters customer access and service delivery in these programs.